{"id":24304,"date":"2025-01-08T16:54:38","date_gmt":"2025-01-08T15:54:38","guid":{"rendered":"https:\/\/www.amstelprinting.nl\/customer-service\/"},"modified":"2026-02-17T14:15:03","modified_gmt":"2026-02-17T13:15:03","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.amstelprinting.nl\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;30px||30px||false|false&#8221; custom_padding_tablet=&#8221;50px||30px||false|false&#8221; custom_padding_phone=&#8221;40px||30px||false|false&#8221; global_module=&#8221;885&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<span><span><a href=\"https:\/\/www.amstelprinting.nl\/en\/\"><i class=\"fas fa-home\"><\/i><\/a><\/span><\/span>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.amstelprinting.nl\/wp-content\/uploads\/customerservice-scaled.jpg&#8221; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; custom_margin=&#8221;||60px||false|false&#8221; custom_margin_tablet=&#8221;||50px||false|false&#8221; custom_margin_phone=&#8221;||50px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;150px|0px|150px|100px|false|false&#8221; custom_padding_tablet=&#8221;125px|50px|125px|50px|false|false&#8221; custom_padding_phone=&#8221;75px|30px|75px|30px|false|false&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|22px|22px|22px|22px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;gcid-primary-color&#8221; width=&#8221;450px&#8221; width_tablet=&#8221;450px&#8221; width_phone=&#8221;450px&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;100%&#8221; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; custom_padding=&#8221;40px|40px|40px|40px|false|true&#8221; custom_padding_tablet=&#8221;40px|40px|40px|40px|false|true&#8221; custom_padding_phone=&#8221;30px|30px|30px|30px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|22px|22px|22px|22px&#8221; global_colors_info=&#8221;{%22gcid-primary-color%22:%91%22header_3_text_color%22,%22background_color%22%93}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Customer Service<\/h1>\n<p>Here you will find all the information you need about ordering, shipping and paying for our products. We have clearly listed everything for you. Do you still have a question? Our team is always ready to help you!<\/p>\n<p><em>Example: \u2018cancel order\u2019<\/em><\/p>\n<div class=\"faq-search-container\">\n\t<div id=\"custom-post-type-search\" class=\"faq-search\">\n\t\t<div class=\"faq-search-container\">\n\t\t\t<input type=\"text\" id=\"search-term\" placeholder=\"Typ hier..\">\n\t\t<\/div>\n\t\t<ul id=\"search-results\"><\/ul>\n\t<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; z_index=&#8221;-7&#8243; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;auto&#8221; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; custom_padding=&#8221;0px||125px||false|false&#8221; custom_padding_tablet=&#8221;0px||100px||false|false&#8221; custom_padding_phone=&#8221;0px||75px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-9e31517f-92ac-4a3a-b185-23b18f505757&#8243; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;center_right&#8221; background_horizontal_offset=&#8221;13%&#8221; background_last_edited=&#8221;on|phone&#8221; background_position_phone=&#8221;bottom_right&#8221; background_horizontal_offset_phone=&#8221;-10%&#8221; border_radii=&#8221;on|22px|22px|22px|22px&#8221; global_colors_info=&#8221;{%22gcid-9e31517f-92ac-4a3a-b185-23b18f505757%22:%91%22background_color%22%93}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_4_text_color=&#8221;gcid-primary-color&#8221; background_enable_color=&#8221;off&#8221; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; custom_padding=&#8221;40px|40px|80px|40px|false|true&#8221; custom_padding_tablet=&#8221;40px|40px|80px|40px|false|true&#8221; custom_padding_phone=&#8221;||20px||false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|22px|22px|22px|22px&#8221; global_colors_info=&#8221;{%22gcid-primary-color%22:%91%22header_3_text_color%22,%22header_4_text_color%22%93,%22gcid-9e31517f-92ac-4a3a-b185-23b18f505757%22:%91%22background_color%22%93}&#8221;]<\/p>\n<h4>Submission Specifications<\/h4>\n<p>In most cases, your file is not manually checked by a DTP specialist, but is automatically prepared for the printer. Therefore, it is of great importance that your files meet specific requirements, so that we can accurately print and finish your product.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][kls_button button_text=&#8221;View the submission specifications&#8221; button_styling=&#8221;tertiary&#8221; button_url=&#8221;https:\/\/www.amstelprinting.nl\/?p=5682&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px|40px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/kls_button][kls_button button_text=&#8221;View all files&#8221; button_styling=&#8221;tertiary&#8221; button_url=&#8221;https:\/\/www.amstelprinting.nl\/en\/customer-service\/files\/&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px|40px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/kls_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-9e31517f-92ac-4a3a-b185-23b18f505757&#8243; background_image=&#8221;https:\/\/www.amstelprinting.nl\/wp-content\/uploads\/Naamloos-auto-1.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;46%&#8221; background_position=&#8221;center_right&#8221; background_horizontal_offset=&#8221;8%&#8221; background_last_edited=&#8221;on|phone&#8221; background_enable_image_phone=&#8221;off&#8221; background_position_phone=&#8221;bottom_right&#8221; background_horizontal_offset_phone=&#8221;10%&#8221; border_radii=&#8221;on|22px|22px|22px|22px&#8221; global_colors_info=&#8221;{%22gcid-9e31517f-92ac-4a3a-b185-23b18f505757%22:%91%22background_color%22%93}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_4_text_color=&#8221;gcid-primary-color&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;40px|40px|80px|40px|false|true&#8221; custom_padding_tablet=&#8221;40px|40px|80px|40px|false|true&#8221; custom_padding_phone=&#8221;||20px||false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|22px|22px|22px|22px&#8221; global_colors_info=&#8221;{%22gcid-primary-color%22:%91%22header_3_text_color%22,%22header_4_text_color%22%93,%22gcid-9e31517f-92ac-4a3a-b185-23b18f505757%22:%91%22background_color%22%93}&#8221;]<\/p>\n<h4>Contact Details<\/h4>\n<p>Amstel Printing<br \/>\nKattegat 50F<br \/>\n9723 JP Groningen<br \/>\n<i class=\"fa fa-envelope\"><\/i>\u00a0<a href=\"mailto:info@amstelprinting.com\">info@amstelprinting.com<\/a><br \/>\n<i class=\"fas fa-phone-alt\"><\/i>\u00a0+31 (0)85 303 88 60<\/p>\n<p><strong>Part of Van Deyssel BV<br \/>\nChamber of Commerce:<\/strong>\u00a066265738<br \/>\n<strong>VAT:<\/strong> NL856470090B01<br \/>\n<strong>Bank:<\/strong> NL44INGB0008335602<\/p>\n<p>[\/et_pb_text][kls_button button_text=&#8221;Read more about us&#8221; button_styling=&#8221;tertiary&#8221; button_url=&#8221;\/en\/shop\/&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px|40px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/kls_button][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||30px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>What is your question about?<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||125px||false|false&#8221; custom_padding_tablet=&#8221;0px||100px||false|false&#8221; custom_padding_phone=&#8221;0px||75px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"name\":\"Frequently Asked Questions\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I also request a sample box?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Requesting a sample box allows you to first view and try our products (and the quality of the different materials) yourself before making a final decision. This can help you determine which products best suit your needs, so you can order with confidence. It is a convenient way to make sure you choose the right products without having to place a larger order immediately. You can easily order the sample box via this link.\"}},{\"@type\":\"Question\",\"name\":\"Can I also return my product(s)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We strive for 100% customer satisfaction. Nevertheless, it may happen that you are unexpectedly dissatisfied or that the order does not meet your expectations.\\nStock products (without customization and\/or printing) can be returned within 14 days after receipt. Please ensure that the product is in its original packaging, undamaged, and returned complete. Do not forget to include the completed return form. For your return shipment, please only use the address below:\\nAmstel Printing\\nAttn. your order number\\nKattegat 50F\\n9723 JP Groningen\\nThe Netherlands\\nOnce we have received the returned product, we will ensure that the purchase amount is refunded to the account used for payment within 10 working days. Please note that personalized or custom-made products unfortunately cannot be returned. Do you have questions about our return policy? Or a specific question regarding the return of your order? Please feel free to contact us.\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This depends on the selected delivery time.\\nFor an express order (24 or 48 hours), cancellation is unfortunately not possible. Your order is processed and put into production immediately after it is placed.\\nIf you have selected a 72-hour delivery (or longer), you can still cancel the order until the status has changed to \u201cin production.\u201d In most cases, orders receive the status \u201cin production\u201d within 1 hour.\\nFollow these steps to cancel your order:\\nGo to your account and click on \u201cOrders\u201d in the menu on the left-hand side. Find the order you want to cancel and click on it. A blue button with the text \u201cOptions\u201d will appear. Click on it and choose \u201cCancel.\u201d If the button is no longer visible, it means production has already started and your order can unfortunately no longer be cancelled.\"}},{\"@type\":\"Question\",\"name\":\"Can I change my customer account details?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can easily change your details via your account. Click on your profile picture in the top right corner of your account and select \u201cAddresses\u201d or \u201cAccount details\u201d. Here you can update both your personal information and your default shipping address.\\nWould you like to change other details, such as your company information or billing address? Please send an email to info@amstelprinting.nl\\n, and we will process the change as soon as possible.\\nPlease note: it is not possible to change the delivery address for orders that are already in progress.\"}},{\"@type\":\"Question\",\"name\":\"Can I change my delivery address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"That depends on the stage of the ordering process.\\nIn most cases this is still possible. Try to locate the relevant order in your customer account. Click on \u201cChange delivery address.\u201d If this does not work, please contact us\"}},{\"@type\":\"Question\",\"name\":\"Can I choose a time slot for the delivery of my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Unfortunately, this is not possible. However, in most cases you can choose a morning delivery with PostNL (before 12:00) or a morning delivery with DHL Express (before 11:00) for your order.\"}},{\"@type\":\"Question\",\"name\":\"Can I delete my customer account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, that is certainly possible. Please contact us by sending an email to: info@amstelprinting.nl.\\nImportant: please send this email from the email address that was used to create the account.\"}},{\"@type\":\"Question\",\"name\":\"Can I deviate from the standard packaging method?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Amstel Printing handles shipments for many international companies. The possibilities in terms of logistics are virtually endless.\\nFor our non-express products, it is possible to have products packaged separately. Please indicate your preferences in the comments section during the ordering process. We will then calculate the additional costs and submit them to you for approval. You can also discuss the possibilities with us by contacting us.\"}},{\"@type\":\"Question\",\"name\":\"Can I order on invoice?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In most cases, it is possible to place your order on invoice (payment after delivery). In that case, choose the payment method \u201cbank transfer\u201d during the checkout process.\\nAfter placing your order, you will receive the invoice by email.\"}},{\"@type\":\"Question\",\"name\":\"Can I pick up my package at a depot nearby?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Unfortunately, we do not currently offer this option.\"}},{\"@type\":\"Question\",\"name\":\"Can I place a repeat order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, that is certainly possible. Go to your account and click on the option \u201cMy orders\u201d in the menu on the left-hand side. Find the order you would like to repeat. The option \u201cRepeat order\u201d will now appear. You can select the products you would like to order again. The selected products, together with any associated files, will now be added to the shopping cart. After checking the files, you can complete your order.\"}},{\"@type\":\"Question\",\"name\":\"Can I place my order with express delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Place your order before 16:30 and we will do everything we can to deliver it to you as quickly as possible. During the ordering process on the product page, you can select the delivery time yourself in the final step. An express surcharge applies to urgent orders.\"}},{\"@type\":\"Question\",\"name\":\"Can I request a quotation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Of course. Please contact us to do so. The more complete your request, the faster we can send you a tailored quotation. We would like to receive the following information (by email):\\n\\nName of the desired product (possibly including the corresponding URL);\\nDesired quantity (per design);\\nThe delivery address;\\nIf possible, you can already send us the design (by email);\\nDesired delivery date (is there a deadline?)\\n\\n&nbsp;\\nNeed advice?\\nIf your requirements are not yet entirely clear, we are happy to think along with you. Amstel Printing offers more than 1,000 different products. In that case, please describe the occasion or application for which you are looking for a product, an indication of the required quantities, and if possible the budget and desired delivery time.\"}},{\"@type\":\"Question\",\"name\":\"Can I still modify my placed order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For products with 24- and 48-hour delivery, it is unfortunately not possible to modify your order. This is because production starts immediately for these products.\\nFor products with a 72-hour delivery time (or longer), changes are usually still possible, and often even free of charge. In that case, please contact us as soon as possible to discuss the available options.\"}},{\"@type\":\"Question\",\"name\":\"Can I track the status of my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, that is possible. As soon as your order is shipped, you will receive a confirmation by email that allows you to easily track the progress. In addition, you can also view the current status of your order in your account. Go to the menu on the left-hand side and select \u201cOrders\u201d to view the details of your order.\"}},{\"@type\":\"Question\",\"name\":\"Can my order be delivered to a trade fair or construction site?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Delivery to a construction site or a trade fair can present additional challenges. This can be frustrating, especially if a deadline needs to be met and the order does not arrive at its destination on time. In most cases, we can pass on additional instructions to our couriers so that the delivery of your order can still be completed successfully.\\nPlease send us the details of the POS (person-on-site) and we will make sure these contact details are communicated to the courier.\"}},{\"@type\":\"Question\",\"name\":\"How are refunds processed? \ud83d\udcb3\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Refunds are processed using the same payment method that was used for the original order. The reference for this transaction will include the credit invoice number or the invoice number of the placed order.\\nIn some cases, the refund may be processed through our payment provider, Mollie. In that case, our company name may not appear in the bank transaction.\"}},{\"@type\":\"Question\",\"name\":\"How can I change my billing address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can change your billing address in your customer account. Check the left-hand menu and click on \u201cMy Account\u201d to adjust your default addresses.\\nIf you are unable to do this, please contact us. We will then make the requested adjustment manually for you.\"}},{\"@type\":\"Question\",\"name\":\"How can I contact customer service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"On this page you will find answers to frequently asked questions. If you still have an unanswered question, please do not hesitate to contact us.\\nOur customer service is available on business days from 09:00 to 17:00.\\nOur contact details:\\n\\nGeneral: info@amstelprinting.nl\\nSales: verkoop@amstelprinting.nl\\nStudio: ontwerp@amstelprinting.nl\\nPhone: +31(0)85 &#8211; 303 8860\\n\\nChat?\\nIt is also possible to communicate with one of our employees via the chat function on our website.\"}},{\"@type\":\"Question\",\"name\":\"How can I view the status of my complaint?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We strive to resolve all complaints within one working day. Unfortunately, it is currently not yet possible to track the status of your complaint online. However, if you would like an update, you can always contact us. We will be happy to assist you.\"}},{\"@type\":\"Question\",\"name\":\"How quickly can I receive my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The delivery time depends on several factors: the type of product, the location (delivery address), and the available stock.\\nProducts without printing and sample boxes are shipped the same day if ordered before 12:00.\\nMost items in our assortment can be delivered with express shipping. To view the delivery time, first go through the ordering process on the product page. In the final step you can choose between standard delivery or express delivery. The expected delivery date of your order will then be calculated. Please note that this delivery time is indicative and never 100% guaranteed. Amstel Printing has no influence over the transport time of our delivery services. It may occur that delays arise in the delivery of your order (for example, when the courier does not deliver your order on time).\\nIf you have questions about current delivery times, you can always contact us. Our staff will be happy to assist you.\"}},{\"@type\":\"Question\",\"name\":\"How quickly will I receive my money back if I cancel or return my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Once your order has been cancelled or we have successfully received your return shipment, the refund can be processed. We will then do our utmost to transfer the amount back to you as quickly as possible.\\nIf you have still not received the amount after ten working days, please contact us by sending an email to:\\ninfo@amstelprinting.nl\\n.\\nPlease make sure to include your order number in the email so we can assist you immediately.\"}},{\"@type\":\"Question\",\"name\":\"I am not satisfied with my order. How can I file a complaint?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We are sorry to hear that not everything went as expected. We are happy to help you find a solution.\\nGo to your account and open the left-hand menu, where you can find the \u201cOrders\u201d section. Select the order you are not satisfied with. Under \u201cmanage yourself\u201d you will find the option \u201cfile a complaint\u201d, where you can submit your complaint.\\nDo you have a complaint about something other than your order? Please feel free to contact us. We are ready to assist you!\"}},{\"@type\":\"Question\",\"name\":\"I can\u2019t log in to my customer account, what should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We\u2019re sorry to hear that you cannot log in. In most cases, this can be resolved by following one of the steps below:\\n1. Check whether your email address and password have been entered correctly.\\n2. Click on \u201cForgot password\u201d and set a new password.\\n3. Delete your cookies; this can easily be done via your browser settings.\\n4. Use a different browser if step 3 does not solve the problem.\\nAre you still unable to log in? Please contact us and we will gladly work with you to find a solution.\"}},{\"@type\":\"Question\",\"name\":\"My invoice is incorrect, can it be adjusted?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For questions like this, please contact us by phone or email.\"}},{\"@type\":\"Question\",\"name\":\"The payment for my order seems to have failed, what should I do now?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After placing your order, you will see the \u201cThank you for your order\u201d page. Sometimes this process does not go as expected and you may not see this page.\\nPlease check the following;\\n\\nHas the payment been deducted from your account?\\nNo; please place the order again.\\nYes; you do not need to do anything, your order has been successfully received.\\n\\nIf you are unsure, please feel free to contact us.\"}},{\"@type\":\"Question\",\"name\":\"To which countries can deliveries be made?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Thanks to a worldwide logistics network, Amstel Printing can arrange deliveries to practically any country in the world.\\nA selection of countries is displayed in the webshop. If the desired country is not listed, you can contact us to discuss the possibilities. The shipping costs will then be calculated for you upon request.\"}},{\"@type\":\"Question\",\"name\":\"What are the delivery times for my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Delivery times vary per delivery service and country:\\nDelivery times within the Netherlands\\n&#8211; ONB: Monday to Saturday between 08:00 \u2013 18:00\\n&#8211; PostNL Standard: Monday to Saturday between 08:00 \u2013 18:00\\n&#8211; DHL Standard: Monday to Friday between 08:00 \u2013 18:00\\n&#8211; PostNL Express: Monday to Friday before 12:00\\n&#8211; DHL Express: Monday to Friday before 11:00\\nDelivery times within Belgium\\n&#8211; ONB: Monday to Friday between 08:00 \u2013 18:00\\n&#8211; PostNL Standard: Monday to Saturday between 09:00 \u2013 18:00\\n&#8211; DHL Standard: Monday to Friday between 08:00 \u2013 18:00\\n&#8211; DHL Express: Monday to Friday before 11:00\\nDelivery times for other countries (worldwide)\\nDelivery times for other international shipments vary and depend on the country and courier service. If you would like more clarity about delivery times for shipments outside the Benelux, please contact us.\\nTrack &#038; trace\\nYou can track the progress of your order using the track &#038; trace link. You will receive this link by email once your order has been shipped\"}},{\"@type\":\"Question\",\"name\":\"What are the shipping costs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can easily calculate the shipping costs by placing your order in the shopping cart, entering the desired delivery address, and choosing a delivery date. The available delivery options, including the associated costs, will then be displayed immediately. In most cases, the calculation will also show the amount for packaging separately (packaging costs).\"}},{\"@type\":\"Question\",\"name\":\"What are the steps in case of an incomplete shipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We process your order with the greatest possible care. Nevertheless, something may occasionally go wrong.\\nIt is possible that a second package is still on its way. We therefore recommend first checking the shipping status of your order via track &#038; trace.\\nIf no additional package is on its way, please contact us. We will immediately investigate what might have happened.\"}},{\"@type\":\"Question\",\"name\":\"What are your bank details?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Amstel Printing (part of Van Deyssel BV)\\nIBAN: NL44INGB0008335602\\nBIC: INGBNL2A\\nReference: Always include your invoice number when making a bank transfer (!).\\nChamber of Commerce (KvK): 66265738\\nVAT number (BTW): NL856470090B01\\nNote: If you made the payment through our website, you will see \u201cMollie\u201d on your bank statement. Mollie is our payment provider (escrow account), the entity that processes payments on our behalf.\"}},{\"@type\":\"Question\",\"name\":\"What are your opening hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our customer service is available on business days from 09:00 to 17:00. We aim to respond to your questions or requests sent by email within 24 hours.\\nIf you have an urgent question or have not received a response within 24 hours, please contact us by phone.\\nPhone: +31(0)85 &#8211; 303 8860\"}},{\"@type\":\"Question\",\"name\":\"What can I do if the delivery of my package is delayed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We understand that this is inconvenient. You can track the current status of your package via the track &#038; trace link that you received by email. In most cases, your package will still be delivered on the next working day. If you have still not received anything after two working days, please feel free to contact our customer service.\"}},{\"@type\":\"Question\",\"name\":\"What customer data do you collect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To provide full transparency, we have described this in detail in our privacy policy. In it, you can read which data is collected, why we store it, and how long we keep it. Do you still have questions? Please feel free to contact us.\"}},{\"@type\":\"Question\",\"name\":\"What happens if no one is present when my order is delivered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The procedure differs per delivery service:\\nPostNL\\nIf possible, your order will be delivered to one of your neighbors. If this is not possible, it will be taken to a local parcel point. You will be informed about this by means of a notice that will be delivered through your letterbox.\\nDHL\\nIf no one is present, an attempt will be made to deliver your order to one of your neighbors. If this is not possible, a new delivery attempt will be made on the next working day. If no one is present after the second delivery attempt, the parcel will be taken to a nearby parcel point. In both cases, you will receive a notice in your letterbox.\\nONB\\nIf no one is at home, an attempt will be made to deliver your order to one of your neighbors. If this is not possible, a new delivery attempt will take place on the next working day. If no one is present again, ONB will contact you.\"}},{\"@type\":\"Question\",\"name\":\"What payment methods are available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Regular customers can place orders on invoice with us.\\nFor standard orders through our webshop, Amstel Printing uses the payment provider Mollie. Currently, you can choose from the following payment methods:\\n\\niDEAL (Netherlands)\\nMastercard\\nMaestro\\nVisa\\nAmerican Express\\nApple Pay\\nGoogle Pay\\nCartes Bancaires (France)\\nKlarna\\nSEPA direct debit\"}},{\"@type\":\"Question\",\"name\":\"What should I do if my order has not been delivered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In that case, we recommend that you first track your order using the track &#038; trace link we sent you. It is possible that the driver is delayed and that your package is still out for delivery (on its way).\\nIf you have used ONB and your package has not been delivered, please contact our customer service immediately.\\nDid you choose PostNL or DHL? In most cases, your package will then be delivered on the next working day. If you still have not received your package after two working days, please contact our customer service.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if one of my ordered products was delivered damaged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Amstel Printing pays a lot of attention to packaging, with the aim of ensuring that everything reaches its destination undamaged. Nevertheless, it may happen that an order arrives damaged.\\nIf the package arrives damaged, we kindly ask you to report the damaged delivery to us as soon as possible (within 3 working days after delivery).\\nIn that case, go to your account and open the \u201cOrders\u201d section in the left-hand menu.\\nThen select the order in which a product was delivered damaged.\\nAfter that, send us an email to report the problem.\\nWe will contact you as soon as possible to resolve the issue.\\nPlease note: kindly include a photo of the damaged product and the packaging. This helps us resolve the issue for you more quickly.\"}},{\"@type\":\"Question\",\"name\":\"When will my package be delivered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"During the checkout process you can choose a delivery or pickup time. However, please note that we depend on the services of various delivery providers. As a result, we can never guarantee the indicated delivery time 100%. Most orders are delivered at the chosen time (ONB 99%, PostNL 96%, DHL Netherlands 95%, DHL Belgium 76%). Delays caused by production issues are not included in these figures. If this occurs, we will of course inform you as soon as possible.\"}},{\"@type\":\"Question\",\"name\":\"Where can I find the terms and conditions?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can view our terms and conditions via this link. If you still have questions after reading them, please send an email to info@amstelprinting.nl\\n.\"}},{\"@type\":\"Question\",\"name\":\"Which delivery options are available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Delivery options vary by country.\\nWithin the Netherlands you can choose from the following options: PostNL Standard, PostNL Express (delivery before 12:00), ONB Delivery Service, DHL Standard, DHL Express (delivery before 11:00) and DHL Letterbox Package.\\nFor deliveries in Belgium the options are: PostNL Standard, ONB Delivery Service, DHL Standard, DHL Express (delivery before 11:00) and DHL Letterbox Package.\\nFor other countries the delivery options vary greatly. If you would like more information about the different delivery options in a specific country, please contact us.\"}},{\"@type\":\"Question\",\"name\":\"Why are not all delivery services shown as an option?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The available delivery services may vary depending on the destination and the options we can offer for your specific order. This may be related to factors such as the country of delivery, the type of product, or the delivery conditions set by the shipping providers. We offer the best delivery options for your situation, but some services may not be available for certain locations or products.\\nDo you have a specific delivery request? In many cases, Amstel Printing can provide a suitable solution through customization. In that case, please contact us.\"}},{\"@type\":\"Question\",\"name\":\"Why have I not yet received an order confirmation by email?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sometimes it may take a little while before your order is definitively confirmed by email.\\nPlease check the following:\\nFirst, check your spam folder (junk mail);\\nDid you perhaps make a typing mistake when entering your email address?\\nIf you have a customer account with us:\\nPlease check in your customer account whether you can find your new order. Click on \u201cOrders.\u201d Here you will see an overview of all orders. Is the recently placed order not listed? Then please contact us.\\nIf the new order is listed, everything has been received correctly and you do not need to take any further action.\"}},{\"@type\":\"Question\",\"name\":\"Will I receive a discount when ordering larger quantities?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"When ordering larger quantities, volume discounts apply. The level of the discount varies per product. You will automatically see the discount when configuring your product on the product page. By increasing the quantity, you will usually see that the price per unit decreases. For large projects, we kindly ask you to contact us for a customized quotation.\"}},{\"@type\":\"Question\",\"name\":\"Will I receive an invoice for my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You will receive the digital invoice (PDF) by email after placing your order. If you have created a customer account with us, you can also view and download the invoice at any time from your account.\\nIf you are unable to find the invoice for your order, please contact us.\"}},{\"@type\":\"Question\",\"name\":\"Will my order be guaranteed to be delivered on the delivery date?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We do our utmost to deliver your package on the indicated and preferred date, but unfortunately we also depend on the services of various delivery providers. As a result, we can never guarantee the indicated delivery date 100%. Fortunately, the majority of orders are delivered at the chosen time (ONB 99%, PostNL 96%, DHL Netherlands 95%, DHL Belgium 76%). Any delays due to production issues are not included in these figures. Should this occur, we will of course inform you as soon as possible.\"}}]}<\/script><div class=\"faq-container faq-columns-2 \">\n\t\t\t<div class=\"faq-category\">\n\t\t\t<h2>\n\t\t\t\tDelivery\t\t\t<\/h2>\n\t\t\t<div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat should I do if one of my ordered products was delivered damaged?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Amstel Printing pays a lot of attention to packaging, with the aim of ensuring that everything reaches its destination undamaged. Nevertheless, it may happen that an order arrives damaged.<\/p>\n<p>If the package arrives damaged, we kindly ask you to report the damaged delivery to us as soon as possible (within 3 working days after delivery).<\/p>\n<p>In that case, go to your account and open the \u201cOrders\u201d section in the left-hand menu.<br \/>\nThen select the order in which a product was delivered damaged.<br \/>\nAfter that, send us an email to report the problem.<br \/>\nWe will contact you as soon as possible to resolve the issue.<\/p>\n<p>Please note: kindly include a photo of the damaged product and the packaging. This helps us resolve the issue for you more quickly.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat are the steps in case of an incomplete shipment?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>We process your order with the greatest possible care. Nevertheless, something may occasionally go wrong.<br \/>\nIt is possible that a second package is still on its way. We therefore recommend first checking the shipping status of your order via track &#038; trace.<\/p>\n<p>If no additional package is on its way, please contact us. We will immediately investigate what might have happened.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat are the shipping costs?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>You can easily calculate the shipping costs by placing your order in the shopping cart, entering the desired delivery address, and choosing a delivery date. The available delivery options, including the associated costs, will then be displayed immediately. In most cases, the calculation will also show the amount for packaging separately (packaging costs).<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhy are not all delivery services shown as an option?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>The available delivery services may vary depending on the destination and the options we can offer for your specific order. This may be related to factors such as the country of delivery, the type of product, or the delivery conditions set by the shipping providers. We offer the best delivery options for your situation, but some services may not be available for certain locations or products.<\/p>\n<p>Do you have a specific delivery request? In many cases, Amstel Printing can provide a suitable solution through customization. In that case, please contact us.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWill my order be guaranteed to be delivered on the delivery date?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>We do our utmost to deliver your package on the indicated and preferred date, but unfortunately we also depend on the services of various delivery providers. As a result, we can never guarantee the indicated delivery date 100%. Fortunately, the majority of orders are delivered at the chosen time (ONB 99%, PostNL 96%, DHL Netherlands 95%, DHL Belgium 76%). Any delays due to production issues are not included in these figures. Should this occur, we will of course inform you as soon as possible.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat can I do if the delivery of my package is delayed?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>We understand that this is inconvenient. You can track the current status of your package via the track &#038; trace link that you received by email. In most cases, your package will still be delivered on the next working day. If you have still not received anything after two working days, please feel free to contact our customer service.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat are the delivery times for my order?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Delivery times vary per delivery service and country:<\/p>\n<p><strong>Delivery times within the Netherlands<\/strong><br \/>\n&#8211; ONB: Monday to Saturday between 08:00 \u2013 18:00<br \/>\n&#8211; PostNL Standard: Monday to Saturday between 08:00 \u2013 18:00<br \/>\n&#8211; DHL Standard: Monday to Friday between 08:00 \u2013 18:00<br \/>\n&#8211; PostNL Express: Monday to Friday before 12:00<br \/>\n&#8211; DHL Express: Monday to Friday before 11:00<\/p>\n<p><strong>Delivery times within Belgium<\/strong><br \/>\n&#8211; ONB: Monday to Friday between 08:00 \u2013 18:00<br \/>\n&#8211; PostNL Standard: Monday to Saturday between 09:00 \u2013 18:00<br \/>\n&#8211; DHL Standard: Monday to Friday between 08:00 \u2013 18:00<br \/>\n&#8211; DHL Express: Monday to Friday before 11:00<\/p>\n<p><strong>Delivery times for other countries (worldwide)<\/strong><br \/>\nDelivery times for other international shipments vary and depend on the country and courier service. If you would like more clarity about delivery times for shipments outside the Benelux, please contact us.<\/p>\n<p><strong>Track &#038; trace<\/strong><br \/>\nYou can track the progress of your order using the track &#038; trace link. You will receive this link by email once your order has been shipped<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhen will my package be delivered?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>During the checkout process you can choose a delivery or pickup time. However, please note that we depend on the services of various delivery providers. As a result, we can never guarantee the indicated delivery time 100%. Most orders are delivered at the chosen time (ONB 99%, PostNL 96%, DHL Netherlands 95%, DHL Belgium 76%). Delays caused by production issues are not included in these figures. If this occurs, we will of course inform you as soon as possible.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I choose a time slot for the delivery of my order?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Unfortunately, this is not possible. However, in most cases you can choose a morning delivery with PostNL (before 12:00) or a morning delivery with DHL Express (before 11:00) for your order.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat should I do if my order has not been delivered?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>In that case, we recommend that you first track your order using the track &#038; trace link we sent you. It is possible that the driver is delayed and that your package is still out for delivery (on its way).<\/p>\n<p>If you have used ONB and your package has not been delivered, please contact our customer service immediately.<\/p>\n<p>Did you choose PostNL or DHL? In most cases, your package will then be delivered on the next working day. If you still have not received your package after two working days, please contact our customer service.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<div class=\"faq-category\">\n\t\t\t<h2>\n\t\t\t\tGeneral\t\t\t<\/h2>\n\t\t\t<div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat are your opening hours?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Our customer service is available on business days from 09:00 to 17:00. We aim to respond to your questions or requests sent by email within 24 hours.<\/p>\n<p>If you have an urgent question or have not received a response within 24 hours, please contact us by phone.<\/p>\n<p>Phone: +31(0)85 &#8211; 303 8860<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tHow can I contact customer service?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>On this page you will find answers to frequently asked questions. If you still have an unanswered question, please do not hesitate to contact us.<br \/>\nOur customer service is available on business days from 09:00 to 17:00.<\/p>\n<p><strong>Our contact details:<\/strong><\/p>\n<ul>\n<li>General: info@amstelprinting.nl<\/li>\n<li>Sales: verkoop@amstelprinting.nl<\/li>\n<li>Studio: ontwerp@amstelprinting.nl<\/li>\n<li>Phone: +31(0)85 &#8211; 303 8860<\/li>\n<\/ul>\n<p><strong>Chat?<\/strong><br \/>\nIt is also possible to communicate with one of our employees via the chat function on our website.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I change my customer account details?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>You can easily change your details via your account. Click on your profile picture in the top right corner of your account and select \u201cAddresses\u201d or \u201cAccount details\u201d. Here you can update both your personal information and your default shipping address.<\/p>\n<p>Would you like to change other details, such as your company information or billing address? Please send an email to info@amstelprinting.nl<br \/>\n, and we will process the change as soon as possible.<\/p>\n<p>Please note: it is not possible to change the delivery address for orders that are already in progress.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I also return my product(s)?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>We strive for 100% customer satisfaction. Nevertheless, it may happen that you are unexpectedly dissatisfied or that the order does not meet your expectations.<\/p>\n<p>Stock products (without customization and\/or printing) can be returned within 14 days after receipt. Please ensure that the product is in its original packaging, undamaged, and returned complete. Do not forget to include the completed return form. For your return shipment, please only use the address below:<\/p>\n<p>Amstel Printing<br \/>\nAttn. your order number<br \/>\nKattegat 50F<br \/>\n9723 JP Groningen<br \/>\nThe Netherlands<\/p>\n<p>Once we have received the returned product, we will ensure that the purchase amount is refunded to the account used for payment within 10 working days. Please note that personalized or custom-made products unfortunately cannot be returned. Do you have questions about our return policy? Or a specific question regarding the return of your order? Please feel free to contact us.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhere can I find the terms and conditions?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>You can view our terms and conditions via this link. If you still have questions after reading them, please send an email to info@amstelprinting.nl<br \/>\n.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I delete my customer account?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Yes, that is certainly possible. Please contact us by sending an email to: info@amstelprinting.nl.<br \/>\nImportant: please send this email from the email address that was used to create the account.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tI can\u2019t log in to my customer account, what should I do?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>We\u2019re sorry to hear that you cannot log in. In most cases, this can be resolved by following one of the steps below:<\/p>\n<p>1. Check whether your email address and password have been entered correctly.<br \/>\n2. Click on \u201cForgot password\u201d and set a new password.<br \/>\n3. Delete your cookies; this can easily be done via your browser settings.<br \/>\n4. Use a different browser if step 3 does not solve the problem.<\/p>\n<p>Are you still unable to log in? Please contact us and we will gladly work with you to find a solution.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat customer data do you collect?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>To provide full transparency, we have described this in detail in our privacy policy. In it, you can read which data is collected, why we store it, and how long we keep it. Do you still have questions? Please feel free to contact us.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I also request a sample box?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Requesting a sample box allows you to first view and try our products (and the quality of the different materials) yourself before making a final decision. This can help you determine which products best suit your needs, so you can order with confidence. It is a convenient way to make sure you choose the right products without having to place a larger order immediately. You can easily order the sample box via <a href=\"https:\/\/www.amstelprinting.nl\/en\/contact\/\">this link<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tHow can I view the status of my complaint?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>We strive to resolve all complaints within one working day. Unfortunately, it is currently not yet possible to track the status of your complaint online. However, if you would like an update, you can always contact us. We will be happy to assist you.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<div class=\"faq-category\">\n\t\t\t<h2>\n\t\t\t\tOrdering\t\t\t<\/h2>\n\t\t\t<div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhy have I not yet received an order confirmation by email?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Sometimes it may take a little while before your order is definitively confirmed by email.<\/p>\n<p>Please check the following:<br \/>\nFirst, check your spam folder (junk mail);<br \/>\nDid you perhaps make a typing mistake when entering your email address?<\/p>\n<p>If you have a customer account with us:<br \/>\nPlease check in your customer account whether you can find your new order. Click on \u201cOrders.\u201d Here you will see an overview of all orders. Is the recently placed order not listed? Then please contact us.<\/p>\n<p>If the new order is listed, everything has been received correctly and you do not need to take any further action.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I deviate from the standard packaging method?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Amstel Printing handles shipments for many international companies. The possibilities in terms of logistics are virtually endless.<\/p>\n<p>For our non-express products, it is possible to have products packaged separately. Please indicate your preferences in the comments section during the ordering process. We will then calculate the additional costs and submit them to you for approval. You can also discuss the possibilities with us by contacting us.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I request a quotation?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Of course. Please contact us to do so. The more complete your request, the faster we can send you a tailored quotation. We would like to receive the following information (by email):<\/p>\n<ul>\n<li>Name of the desired product (possibly including the corresponding URL);<\/li>\n<li>Desired quantity (per design);<\/li>\n<li>The delivery address;<\/li>\n<li>If possible, you can already send us the design (by email);<\/li>\n<li>Desired delivery date (is there a deadline?)<\/li>\n<\/ul>\n<p>&nbsp;<br \/>\n<strong>Need advice?<\/strong><br \/>\nIf your requirements are not yet entirely clear, we are happy to think along with you. Amstel Printing offers more than 1,000 different products. In that case, please describe the occasion or application for which you are looking for a product, an indication of the required quantities, and if possible the budget and desired delivery time.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWill I receive a discount when ordering larger quantities?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>When ordering larger quantities, volume discounts apply. The level of the discount varies per product. You will automatically see the discount when configuring your product on the product page. By increasing the quantity, you will usually see that the price per unit decreases. For large projects, we kindly ask you to contact us for a customized quotation.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I still modify my placed order?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>For products with 24- and 48-hour delivery, it is unfortunately not possible to modify your order. This is because production starts immediately for these products.<\/p>\n<p>For products with a 72-hour delivery time (or longer), changes are usually still possible, and often even free of charge. In that case, please contact us as soon as possible to discuss the available options.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tHow quickly can I receive my order?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>The delivery time depends on several factors: the type of product, the location (delivery address), and the available stock.<\/p>\n<p>Products without printing and sample boxes are shipped the same day if ordered before 12:00.<\/p>\n<p>Most items in our assortment can be delivered with express shipping. To view the delivery time, first go through the ordering process on the product page. In the final step you can choose between standard delivery or express delivery. The expected delivery date of your order will then be calculated. Please note that this delivery time is indicative and never 100% guaranteed. Amstel Printing has no influence over the transport time of our delivery services. It may occur that delays arise in the delivery of your order (for example, when the courier does not deliver your order on time).<\/p>\n<p>If you have questions about current delivery times, you can always contact us. Our staff will be happy to assist you.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I cancel my order?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>This depends on the selected delivery time.<\/p>\n<p>For an express order (24 or 48 hours), cancellation is unfortunately not possible. Your order is processed and put into production immediately after it is placed.<\/p>\n<p>If you have selected a 72-hour delivery (or longer), you can still cancel the order until the status has changed to \u201cin production.\u201d In most cases, orders receive the status \u201cin production\u201d within 1 hour.<\/p>\n<p>Follow these steps to cancel your order:<\/p>\n<p>Go to your account and click on \u201cOrders\u201d in the menu on the left-hand side. Find the order you want to cancel and click on it. A blue button with the text \u201cOptions\u201d will appear. Click on it and choose \u201cCancel.\u201d If the button is no longer visible, it means production has already started and your order can unfortunately no longer be cancelled.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I place a repeat order?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Yes, that is certainly possible. Go to your account and click on the option \u201cMy orders\u201d in the menu on the left-hand side. Find the order you would like to repeat. The option \u201cRepeat order\u201d will now appear. You can select the products you would like to order again. The selected products, together with any associated files, will now be added to the shopping cart. After checking the files, you can complete your order.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<div class=\"faq-category\">\n\t\t\t<h2>\n\t\t\t\tPayment\t\t\t<\/h2>\n\t\t\t<div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tHow quickly will I receive my money back if I cancel or return my order?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Once your order has been cancelled or we have successfully received your return shipment, the refund can be processed. We will then do our utmost to transfer the amount back to you as quickly as possible.<\/p>\n<p>If you have still not received the amount after ten working days, please contact us by sending an email to:<br \/>\n<a href=\"mailto:info@amstelprinting.nl\">info@amstelprinting.nl<br \/>\n<\/a>.<\/p>\n<p>Please make sure to include your order number in the email so we can assist you immediately.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tHow are refunds processed? \ud83d\udcb3\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Refunds are processed using the same payment method that was used for the original order. The reference for this transaction will include the credit invoice number or the invoice number of the placed order.<\/p>\n<p>In some cases, the refund may be processed through our payment provider, Mollie. In that case, our company name may not appear in the bank transaction.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat are your bank details?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Amstel Printing (part of Van Deyssel BV)<br \/>\nIBAN: NL44INGB0008335602<br \/>\nBIC: INGBNL2A<\/p>\n<p>Reference: Always include your invoice number when making a bank transfer (!).<br \/>\nChamber of Commerce (KvK): 66265738<br \/>\nVAT number (BTW): NL856470090B01<\/p>\n<p>Note: If you made the payment through our website, you will see \u201cMollie\u201d on your bank statement. Mollie is our payment provider (escrow account), the entity that processes payments on our behalf.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tThe payment for my order seems to have failed, what should I do now?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>After placing your order, you will see the \u201cThank you for your order\u201d page. Sometimes this process does not go as expected and you may not see this page.<\/p>\n<p><strong>Please check the following;<\/strong><\/p>\n<ul>\n<li>Has the payment been deducted from your account?<\/li>\n<li>No; please place the order again.<\/li>\n<li>Yes; you do not need to do anything, your order has been successfully received.<\/li>\n<\/ul>\n<p>If you are unsure, please feel free to contact us.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tMy invoice is incorrect, can it be adjusted?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>For questions like this, please contact us by phone or email.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tHow can I change my billing address?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>You can change your billing address in your customer account. Check the left-hand menu and click on \u201cMy Account\u201d to adjust your default addresses.<\/p>\n<p>If you are unable to do this, please contact us. We will then make the requested adjustment manually for you.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWill I receive an invoice for my order?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>You will receive the digital invoice (PDF) by email after placing your order. If you have created a customer account with us, you can also view and download the invoice at any time from your account.<\/p>\n<p>If you are unable to find the invoice for your order, please contact us.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tCan I order on invoice?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>In most cases, it is possible to place your order on invoice (payment after delivery). In that case, choose the payment method \u201cbank transfer\u201d during the checkout process.<\/p>\n<p>After placing your order, you will receive the invoice by email.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"faq-item\">\n\t<div class=\"faq-title-container\">\n\t\t<h3 class=\"faq-title\">\n\t\t\tWhat payment methods are available?\t\t<\/h3>\n\t<\/div>\n\t<div class=\"faq-content-container\">\n\t\t<div class=\"faq-content\">\n\t\t\t<p>Regular customers can place orders on invoice with us.<\/p>\n<p>For standard orders through our webshop, Amstel Printing uses the payment provider Mollie. Currently, you can choose from the following payment methods:<\/p>\n<ul>\n<li>iDEAL (Netherlands)<\/li>\n<li>Mastercard<\/li>\n<li>Maestro<\/li>\n<li>Visa<\/li>\n<li>American Express<\/li>\n<li>Apple Pay<\/li>\n<li>Google Pay<\/li>\n<li>Cartes Bancaires (France)<\/li>\n<li>Klarna<\/li>\n<li>SEPA direct debit<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\n\t\t<\/div>\n\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-9e31517f-92ac-4a3a-b185-23b18f505757&#8243; custom_margin=&#8221;||125px||false|false&#8221; custom_margin_tablet=&#8221;||100px||false|false&#8221; custom_margin_phone=&#8221;||75px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; 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