Here you will find all the information you need about ordering, shipping and paying for our products. We have clearly listed everything for you. Do you still have a question? Our team is always ready to help you!
Example: ‘cancel order’
In most cases, your file is not manually checked by a DTP specialist, but is automatically prepared for the printer. Therefore, it is of great importance that your files meet specific requirements, so that we can accurately print and finish your product.
Amstel Printing
Kattegat 50F
9723 JP Groningen
info@amstelprinting.com
+31 (0)85 303 88 60
Part of Van Deyssel BV
Chamber of Commerce: 66265738
VAT: NL856470090B01
Bank: NL44INGB0008335602
Amstel Printing pays a lot of attention to packaging, with the aim of ensuring that everything reaches its destination undamaged. Nevertheless, it may happen that an order arrives damaged.
If the package arrives damaged, we kindly ask you to report the damaged delivery to us as soon as possible (within 3 working days after delivery).
In that case, go to your account and open the “Orders” section in the left-hand menu.
Then select the order in which a product was delivered damaged.
After that, send us an email to report the problem.
We will contact you as soon as possible to resolve the issue.
Please note: kindly include a photo of the damaged product and the packaging. This helps us resolve the issue for you more quickly.
We process your order with the greatest possible care. Nevertheless, something may occasionally go wrong.
It is possible that a second package is still on its way. We therefore recommend first checking the shipping status of your order via track & trace.
If no additional package is on its way, please contact us. We will immediately investigate what might have happened.
You can easily calculate the shipping costs by placing your order in the shopping cart, entering the desired delivery address, and choosing a delivery date. The available delivery options, including the associated costs, will then be displayed immediately. In most cases, the calculation will also show the amount for packaging separately (packaging costs).
The available delivery services may vary depending on the destination and the options we can offer for your specific order. This may be related to factors such as the country of delivery, the type of product, or the delivery conditions set by the shipping providers. We offer the best delivery options for your situation, but some services may not be available for certain locations or products.
Do you have a specific delivery request? In many cases, Amstel Printing can provide a suitable solution through customization. In that case, please contact us.
We do our utmost to deliver your package on the indicated and preferred date, but unfortunately we also depend on the services of various delivery providers. As a result, we can never guarantee the indicated delivery date 100%. Fortunately, the majority of orders are delivered at the chosen time (ONB 99%, PostNL 96%, DHL Netherlands 95%, DHL Belgium 76%). Any delays due to production issues are not included in these figures. Should this occur, we will of course inform you as soon as possible.
We understand that this is inconvenient. You can track the current status of your package via the track & trace link that you received by email. In most cases, your package will still be delivered on the next working day. If you have still not received anything after two working days, please feel free to contact our customer service.
Delivery times vary per delivery service and country:
Delivery times within the Netherlands
– ONB: Monday to Saturday between 08:00 – 18:00
– PostNL Standard: Monday to Saturday between 08:00 – 18:00
– DHL Standard: Monday to Friday between 08:00 – 18:00
– PostNL Express: Monday to Friday before 12:00
– DHL Express: Monday to Friday before 11:00
Delivery times within Belgium
– ONB: Monday to Friday between 08:00 – 18:00
– PostNL Standard: Monday to Saturday between 09:00 – 18:00
– DHL Standard: Monday to Friday between 08:00 – 18:00
– DHL Express: Monday to Friday before 11:00
Delivery times for other countries (worldwide)
Delivery times for other international shipments vary and depend on the country and courier service. If you would like more clarity about delivery times for shipments outside the Benelux, please contact us.
Track & trace
You can track the progress of your order using the track & trace link. You will receive this link by email once your order has been shipped
During the checkout process you can choose a delivery or pickup time. However, please note that we depend on the services of various delivery providers. As a result, we can never guarantee the indicated delivery time 100%. Most orders are delivered at the chosen time (ONB 99%, PostNL 96%, DHL Netherlands 95%, DHL Belgium 76%). Delays caused by production issues are not included in these figures. If this occurs, we will of course inform you as soon as possible.
Unfortunately, this is not possible. However, in most cases you can choose a morning delivery with PostNL (before 12:00) or a morning delivery with DHL Express (before 11:00) for your order.
In that case, we recommend that you first track your order using the track & trace link we sent you. It is possible that the driver is delayed and that your package is still out for delivery (on its way).
If you have used ONB and your package has not been delivered, please contact our customer service immediately.
Did you choose PostNL or DHL? In most cases, your package will then be delivered on the next working day. If you still have not received your package after two working days, please contact our customer service.
Our customer service is available on business days from 09:00 to 17:00. We aim to respond to your questions or requests sent by email within 24 hours.
If you have an urgent question or have not received a response within 24 hours, please contact us by phone.
Phone: +31(0)85 – 303 8860
On this page you will find answers to frequently asked questions. If you still have an unanswered question, please do not hesitate to contact us.
Our customer service is available on business days from 09:00 to 17:00.
Our contact details:
Chat?
It is also possible to communicate with one of our employees via the chat function on our website.
You can easily change your details via your account. Click on your profile picture in the top right corner of your account and select “Addresses” or “Account details”. Here you can update both your personal information and your default shipping address.
Would you like to change other details, such as your company information or billing address? Please send an email to info@amstelprinting.nl
, and we will process the change as soon as possible.
Please note: it is not possible to change the delivery address for orders that are already in progress.
We strive for 100% customer satisfaction. Nevertheless, it may happen that you are unexpectedly dissatisfied or that the order does not meet your expectations.
Stock products (without customization and/or printing) can be returned within 14 days after receipt. Please ensure that the product is in its original packaging, undamaged, and returned complete. Do not forget to include the completed return form. For your return shipment, please only use the address below:
Amstel Printing
Attn. your order number
Kattegat 50F
9723 JP Groningen
The Netherlands
Once we have received the returned product, we will ensure that the purchase amount is refunded to the account used for payment within 10 working days. Please note that personalized or custom-made products unfortunately cannot be returned. Do you have questions about our return policy? Or a specific question regarding the return of your order? Please feel free to contact us.
You can view our terms and conditions via this link. If you still have questions after reading them, please send an email to info@amstelprinting.nl
.
Yes, that is certainly possible. Please contact us by sending an email to: info@amstelprinting.nl.
Important: please send this email from the email address that was used to create the account.
We’re sorry to hear that you cannot log in. In most cases, this can be resolved by following one of the steps below:
1. Check whether your email address and password have been entered correctly.
2. Click on “Forgot password” and set a new password.
3. Delete your cookies; this can easily be done via your browser settings.
4. Use a different browser if step 3 does not solve the problem.
Are you still unable to log in? Please contact us and we will gladly work with you to find a solution.
To provide full transparency, we have described this in detail in our privacy policy. In it, you can read which data is collected, why we store it, and how long we keep it. Do you still have questions? Please feel free to contact us.
Requesting a sample box allows you to first view and try our products (and the quality of the different materials) yourself before making a final decision. This can help you determine which products best suit your needs, so you can order with confidence. It is a convenient way to make sure you choose the right products without having to place a larger order immediately. You can easily order the sample box via this link.
We strive to resolve all complaints within one working day. Unfortunately, it is currently not yet possible to track the status of your complaint online. However, if you would like an update, you can always contact us. We will be happy to assist you.
Sometimes it may take a little while before your order is definitively confirmed by email.
Please check the following:
First, check your spam folder (junk mail);
Did you perhaps make a typing mistake when entering your email address?
If you have a customer account with us:
Please check in your customer account whether you can find your new order. Click on “Orders.” Here you will see an overview of all orders. Is the recently placed order not listed? Then please contact us.
If the new order is listed, everything has been received correctly and you do not need to take any further action.
Amstel Printing handles shipments for many international companies. The possibilities in terms of logistics are virtually endless.
For our non-express products, it is possible to have products packaged separately. Please indicate your preferences in the comments section during the ordering process. We will then calculate the additional costs and submit them to you for approval. You can also discuss the possibilities with us by contacting us.
Of course. Please contact us to do so. The more complete your request, the faster we can send you a tailored quotation. We would like to receive the following information (by email):
Need advice?
If your requirements are not yet entirely clear, we are happy to think along with you. Amstel Printing offers more than 1,000 different products. In that case, please describe the occasion or application for which you are looking for a product, an indication of the required quantities, and if possible the budget and desired delivery time.
When ordering larger quantities, volume discounts apply. The level of the discount varies per product. You will automatically see the discount when configuring your product on the product page. By increasing the quantity, you will usually see that the price per unit decreases. For large projects, we kindly ask you to contact us for a customized quotation.
For products with 24- and 48-hour delivery, it is unfortunately not possible to modify your order. This is because production starts immediately for these products.
For products with a 72-hour delivery time (or longer), changes are usually still possible, and often even free of charge. In that case, please contact us as soon as possible to discuss the available options.
The delivery time depends on several factors: the type of product, the location (delivery address), and the available stock.
Products without printing and sample boxes are shipped the same day if ordered before 12:00.
Most items in our assortment can be delivered with express shipping. To view the delivery time, first go through the ordering process on the product page. In the final step you can choose between standard delivery or express delivery. The expected delivery date of your order will then be calculated. Please note that this delivery time is indicative and never 100% guaranteed. Amstel Printing has no influence over the transport time of our delivery services. It may occur that delays arise in the delivery of your order (for example, when the courier does not deliver your order on time).
If you have questions about current delivery times, you can always contact us. Our staff will be happy to assist you.
This depends on the selected delivery time.
For an express order (24 or 48 hours), cancellation is unfortunately not possible. Your order is processed and put into production immediately after it is placed.
If you have selected a 72-hour delivery (or longer), you can still cancel the order until the status has changed to “in production.” In most cases, orders receive the status “in production” within 1 hour.
Follow these steps to cancel your order:
Go to your account and click on “Orders” in the menu on the left-hand side. Find the order you want to cancel and click on it. A blue button with the text “Options” will appear. Click on it and choose “Cancel.” If the button is no longer visible, it means production has already started and your order can unfortunately no longer be cancelled.
Yes, that is certainly possible. Go to your account and click on the option “My orders” in the menu on the left-hand side. Find the order you would like to repeat. The option “Repeat order” will now appear. You can select the products you would like to order again. The selected products, together with any associated files, will now be added to the shopping cart. After checking the files, you can complete your order.
Once your order has been cancelled or we have successfully received your return shipment, the refund can be processed. We will then do our utmost to transfer the amount back to you as quickly as possible.
If you have still not received the amount after ten working days, please contact us by sending an email to:
info@amstelprinting.nl
.
Please make sure to include your order number in the email so we can assist you immediately.
Refunds are processed using the same payment method that was used for the original order. The reference for this transaction will include the credit invoice number or the invoice number of the placed order.
In some cases, the refund may be processed through our payment provider, Mollie. In that case, our company name may not appear in the bank transaction.
Amstel Printing (part of Van Deyssel BV)
IBAN: NL44INGB0008335602
BIC: INGBNL2A
Reference: Always include your invoice number when making a bank transfer (!).
Chamber of Commerce (KvK): 66265738
VAT number (BTW): NL856470090B01
Note: If you made the payment through our website, you will see “Mollie” on your bank statement. Mollie is our payment provider (escrow account), the entity that processes payments on our behalf.
After placing your order, you will see the “Thank you for your order” page. Sometimes this process does not go as expected and you may not see this page.
Please check the following;
If you are unsure, please feel free to contact us.
For questions like this, please contact us by phone or email.
You can change your billing address in your customer account. Check the left-hand menu and click on “My Account” to adjust your default addresses.
If you are unable to do this, please contact us. We will then make the requested adjustment manually for you.
You will receive the digital invoice (PDF) by email after placing your order. If you have created a customer account with us, you can also view and download the invoice at any time from your account.
If you are unable to find the invoice for your order, please contact us.
In most cases, it is possible to place your order on invoice (payment after delivery). In that case, choose the payment method “bank transfer” during the checkout process.
After placing your order, you will receive the invoice by email.
Regular customers can place orders on invoice with us.
For standard orders through our webshop, Amstel Printing uses the payment provider Mollie. Currently, you can choose from the following payment methods:
Our print professionals will be happy to help you.
Please feel free to contact us if you have any questions.
